All The Answers: Essential Information About Ada IT Services and Support
What makes Ada IT different from other providers?
Ada IT stands out by combining proactive support, transparent pricing and tailored solutions for each client. Unlike providers who only react when problems occur, we focus on preventing issues before they disrupt your business. Our team explains technology in plain language, delivers predictable monthly costs, and designs solutions that align with your industry needs — whether you’re in hospitality, healthcare or professional services. This approach ensures your IT works seamlessly in the background, so you can focus on running your business.
What happens if something goes wrong after hours?
If something goes wrong after hours, our support team is still available to help. We provide after‑hours monitoring and emergency response so issues can be identified and resolved quickly, minimising disruption to your business. Whether it’s a server outage, network problem or security concern, you can rely on us to act promptly and keep your systems running.
Do you work with businesses that don’t have internal IT staff?
Yes. Many of our clients don’t have dedicated internal IT teams, and we provide complete end‑to‑end support to fill that gap. From day‑to‑day troubleshooting and proactive monitoring to long‑term planning and security, we act as your outsourced IT department. This means you get all the benefits of expert IT management without the overhead of hiring and training staff in‑house.
Will there be any downtime when switching providers?
We plan provider transitions carefully to minimise disruption. In most cases, switching to Ada IT involves little to no downtime because we prepare your systems in advance, migrate data securely, and test thoroughly before going live. If downtime is unavoidable for certain services, we schedule it outside of business hours and keep you informed every step of the way, so your operations continue smoothly.
How long does switching to Ada IT take?
The time it takes to switch to Ada IT depends on the size and complexity of your systems, but most transitions are completed quickly and with minimal disruption. We start by assessing your current setup, planning the migration in detail, and preparing everything in advance. For many small to medium businesses, the process can be completed within days, while larger organisations may take a few weeks. Throughout the transition, we keep you informed and schedule any changes to avoid downtime during business hours.
How does your pricing work?
Our pricing is designed to be simple, transparent and predictable. Instead of charging by the hour or surprising you with hidden fees, we offer fixed monthly plans tailored to your business size and needs. Each plan covers proactive monitoring, support, and maintenance, so you know exactly what you’re paying for and can budget with confidence. If you need additional services, such as project work or specialised solutions, we’ll provide a clear upfront quote before any work begins. This way, you always have full visibility and control over your IT costs.